Job Details
Optical Administrator –Cambuslang, Glasgow, Scotland
My Client a leading Optical and Audiology Company have a vacancy for an Optical Administrator to work at their offices and Lab in Cambuslang. Optical knowledge and experience is essential for this role and therefore would suit optical assistants or optical receptionists who would like to utilise their knowledge within a new role.
Please see job description below;
- Dealing with inbound mail consisting of returned glasses, reglazes, repair and replacements, cash & paperwork.
- Check in returned glasses from dispensers’ delivery day.
- Check in patients own frames following sight tests.
- Organise courier collections for Opticians and Dispensers
- Cash management such as reconciling cheques and cash
- Requesting/Adding orders for remakes/replacement glasses
- Liaising with courier company re deliveries
- Responding to emails from Opticians and Dispensers
- Chase outstanding deliveries/frames from field team staff
- Keeping database up to date
- Maintain confidentially regarding the company business/employees/patients and their families.
- Comply and keep up to date with company infection prevention and control policies and ensure disposal of any clinical waste meets company guidelines.
- Work to company and industry regulatory methods and taking responsibility for our customer’s needs.
- Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
- Offer support to others to help them learn and solve any Customer issues, both within the team and sharing knowledge more widely.
- Provide administrative support to the office function.
- Working to and positively contributing to our Company culture and values.
- Maintain confidentiality regarding the company business/employees/patients and their Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
- Undertake any other requests as many be reasonably required by the business.
Skills, Knowledge & Experience
- Experience in Cash Management (essential)
- Optical Experience (essential)
- Excellent attention to detail
- Fluent in Microsoft packages
- Excellent customer service skills with the ability to problem solve and find solutions.
- Highly organised with a focus on accuracy ensuring work is completed to the highest standards.
- Comfortable working in a fast-paced environment and able to use your initiative to manage your day-to-day responsibilities.
- Awareness of KPI’s and the impact that these have on the business.
- Open to additional training and responsibilities.
- Competitive salary
- Private Medical Insurance
- Additional holidays with length of service
- Life Assurance x 4
- Access to health & wellbeing initiatives
- Contributory pension scheme matched up to 5% on successful completion of the probationary period.
- Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
- 20 days holiday entitlement (plus bank holidays)
- Discounted eyewear and hearing products after qualifying period.
For more information and to discuss further please contact Nicki on 07515609482 quoting reference number;V41104653
Network Group Holdings is an Equal Opportunities Employer.
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